Contact Details

Need help resolving an issue?

Phone: 1800 870 756

or

Email: qsldirect@qsl.com.au

 

Disclaimer

This site contains information of a summary nature about the operation of key aspects of QSL’s pools and marketing activities. As this information is a high level summary, it does not purport to be comprehensive or complete.  QSL does not make any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained herein. This information should not be taken to include representations as to future matters, and nothing contained herein should be relied upon as a representation as to future matters. Any forecast of future performance is subject to uncertainties and therefore subject to change. Information about past performance should not be relied on as an indication of future performance.

This information does not constitute financial, investment or product advice, a risk management strategy, a recommendation to invest in any of the pools described herein, or an offer or invitation or recommendation with respect to any of the pools. You should seek your own financial advice before making any decisions in relation to the pricing pool terms and selecting pools. You should not make a decision based on this summary information until you have read the detailed Pricing Pool Term documents available on the QSL website. The information herein remains subject to change without notice. QSL is not under any obligation to correct or update this information. If you would like further details in relation to the information herein, please contact QSL on (07) 3004 4400.

Portal Access

Where are my login details?

Your username will be sent by email. Your username has been issued to you, and must remain unchanged. The email will include a link which you click to set up your password. Your password needs to be at least 8 characters – including at least 1 uppercase letter, 1 lowercase letter and 1 number. Once you set your password, you can log in with your username and new password. Both the username and password are case sensitive.

What is the security code?

Once you’ve logged on with your username and password, a new screen asking for a verification code will appear. An SMS will be sent to your nominated phone with a one-time passcode, which you will need to enter on this screen. Once you successfully enter the passcode, you will then be able to access to the portal home page. Please note that while your username and password will stay the same, you will receive a new verification code via SMS each time you log on and will need to use this updated passcode to complete the log-in process. If you would prefer to receive your verification code to your email, simply confirm your email address in the Portal (select Profile in top right hand corner). Once you have confirmed your email address, you will be given the option of selecting to receive your security code by SMS or email.

How do I reset my password?

Click on the “Forgot Password” link and a new code will be sent to your email address. Enter this code into the prompt on the screen and you’ll be able to create a new password (at least 8 characters – including at least 1 uppercase, 1 lowercase and 1 number). Note: the ‘forgot password’ link will only work if you have your own individual email address. If you do share your email address with another user in the QSL Direct Portal you will have to phone QSL Direct on 18008 870 756 (8.30am – 5pm weekdays) for assistance.

What happens if I don’t have my mobile on me when I want to login? How will I receive the SMS passcode?

We can issue you with a one-time passcode over the telephone if you call 1800 870 756 or if you attend in person at one of our offices. You’ll need to answer some account questions so that we can verify your identity.

What are the minimum system requirements to access the portal?

You’ll need a modern internet browser. These include:

  • Internet Explorer 11 and Microsoft “Edge” browser (MS Windows XP, 7, 8, 8.1 and 10)
  • Chrome (Mac  OSX 10.x, Windows XP+, Phones and Tablets) – latest version
  • Firefox  (Mac OSX 10.x, Windows XP+) – latest version
  • Safari (Mac 10.x, iPhones and iPads) – latest version
  • Opera (various operating systems and phones, tablets) – latest version

Marketing Nominations

How do I nominate QSL as my GEI Sugar marketer for some or all of my GEI Sugar?

All information relating to marketing your sugar with QSL is available on the QSL website at the link below. For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

http://www.qsl.com.au/node/2042

What happens if I don't make a nomination?
 

All information relating to QSL Managed Pools and Self-Managed Pools is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

When do I need to nominate QSL as my GEI Sugar marketer?

All information relating to marketing your sugar with QSL is available on the QSL website at the link below. For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

http://www.qsl.com.au/node/2042

Can I change my marketing nomination?

All information relating to marketing your sugar with QSL is available on the QSL website at the link below. For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

http://www.qsl.com.au/node/2042

Pools and Pricing Nominations

Which pools does QSL offer?

All information relating to QSL Managed Pools and Self-Managed Pools is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

Do I have to participate in the Harvest Pool?

Yes. The Harvest Pool is used to help manage production risk and at least 35% of your sugar produced must be in the Harvest Pool. You can allocate more than 35% to the Harvest Pool if you wish.

Can I manage my own pricing decisions during the current season?

All information relating to QSL Managed Pools and Self-Managed Pools is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

How does the Harvest Pool work?

A portion of the Harvest Pool’s tonnage is allocated as a Production Buffer which is not sold or priced until it is physically received by QSL (or is almost certain to be physically received). This and the variable nature of the pool’s tonnage can lead to greater price volatility than that experienced in QSL’s committed-tonnage pools.  Further information regarding the Harvest Pool is included in its Pricing Pool Terms which you can read in the QSL Grower Handbook.

Do I have to put tonnage in the US Quota?

Yes. The US raw sugar market is usually the highest paying due to its quota system, which limits international access. QSL requires you to allocate a set amount of sugar production to the US Quota as the actual tonnage allocated to QSL is advised by the Australian Government after the start of the season. Any difference between the amount set aside by you and the actual amount allocated to QSL is absorbed by the Harvest Pool. Further information is contained in the Pricing Pool Terms, which can be accessed on the QSL website or by referring to the QSL Grower Handbook.

Can I put more tonnage in the US Quota?

Not directly. If there is an increase in the actual allocation in comparison to the forecast an adjustment will be made by QSL to your Harvest Pool tonnage to provide for the additional US Quota.

Accelerated Advances – how does this work? How do I select?

Accelerated advances means you can expect to receive 90% of the pool value by the end of the crush for the relevant season. You can elect to opt in to the Accelerated Advances for eligible pools.

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team

What QSL-managed pools can I nominate for future seasons?

All information relating to QSL Managed Pools and Self-Managed Pools is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

What is the Shared Pool? How do I nominate for the Shared Pool?

At the end of the season all QSL pricing pools receive an allocation of revenues and costs associated with the sales and marketing of sugar. This allocation is known as the Shared Pool. You don’t nominate to participate in the Shared Pool – it is applied by QSL to all pricing pools.

What is 1:2:2:1?

All Committed Sugar Pools, including Grower Managed Pools, are priced in a ratio of 1:2:2:1 respectively against the July, October, March and May Futures positions.

For example, a 30-tonne order for the Target Price Contract would be priced:

  • July: 5 tonnes
  • October: 10 tonnes
  • March: 10 tonnes
  • May: 5 tonnes

The US Quota Pool is the only exception to this pricing ratio, due to the nature of sales made to the US.

Orders

What level should I place my order at?

QSL cannot provide you with pricing, financial or investment advice. However, we do provide extensive market data and analysis on our website which is available for you to read and form your own market view. Ultimately the decision of what level to place orders at is yours.  With this in mind, it is recommended that you invest sufficient time in digesting all available market information so you can place an order that is appropriate for you and your business. If you are uncomfortable placing your own orders you should consider nominating your tonnage to a QSL-managed pool where we will make these decisions on your behalf.

What are the different forward pricing options?

All information relating to forward pricing options is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

marketHow do I place an order at current market levels?

If you’re looking to place an order which you would like filled at approximately the indicative pricing levels you see on the home page of the QSL Direct portal today you will need to place an order below that indicative level in the pool appropriate to the tonnage you would like to commit. This doesn’t mean that you will be filled below market at the level you specified, but gives QSL and the bank the necessary flexibility to fill your order at the best price possible upon market open. For example, the indicative price may be $395, you place your order at $390, then market opens at $394 and that is the price you will get filled at.

My order was at $390 and market closed at $395, why didn’t I get the higher price?

.When a grower pricing order is placed above current market levels, QSL and the bank will endeavour to fill that order as and when the target price level is reached. So in this instance the market went through the target price level of $390 and was filled as directed. Grower-managed pricing is exactly that and neither QSL nor the bank have the remit to take a decision not to fill at the level instructed and hold out for a better price. The inherent risk in doing so is that the order may not get filled at all if the price falls away again.

Can I manage my own pricing decisions during the current season?

All information relating to QSL Managed Pools and Self-Managed Pools is available on the QSL website at the link below. Scroll down to ‘Our Product Range’ detailing all Pools and Pricing Information.

http://www.qsl.com.au/node/2042

For further information, please contact QSL Direct on 1800 870 756 or by email qsldirect@qsl.com.au or contact your local QSL Grower Services Team.

Why can’t I create a pricing order even though I can view my account in the portal?

It could be due to access restrictions. Only one user per tax entity (ABN) has the authority to create a pricing order, but there may be several users (for example, a spouse, child/parent, sibling, accountant, etc) who are authorised to view the account. If you can’t create a pricing order, it may be that you are set up as a viewer to the account, rather than the account manager. Your access level is displayed in the top left corner of the QSL Direct home page screen.